JOB PURPOSE

The Executive – Supply Chain Technology is responsible for executing technical projects, ensuring system functionality, and supporting clients or internal stakeholders with high-quality technical assistance. The role involves working on system integration, operational tasks, and maintaining vendor, airlines, insurance company and client relationships.



JOB RESPONSIBILITIES

OPERATIONAL & EXECUTION

Manage and maintain the functionality of aviation and tourism-related systems, including ticketing systems, airlines B2B portals, GDSs such as Sabre, Amadeus, TravelPort (if any), and OBTs such as Swift, Plover etc.

Conduct system User Acceptance Testing (UAT) and Quality Assurance Testing (QAT), troubleshoot issues, and ensure seamless integration and operation.

TASK & TIME MANAGEMENT

Prioritize daily tasks and manage timelines effectively to meet project and operational deadlines.

Provide regular updates on task progress and escalate delays to the Assistant Manager.

PROJECT MANAGEMENT & CLIENT IMPLEMENTATION

System Implementation Support: Assist in the implementation of systems by configuring components, testing functionalities, and ensuring integration with existing infrastructure under the guidance of senior team members.

Client Onboarding Assistance: Provide hands-on support during client onboarding, including account setup, access configuration, and initial troubleshooting to ensure a smooth transition to new systems.

Requirement Gathering: Collaborate with clients and internal teams to gather and document system requirements, ensuring clarity and alignment with project goals.

Technical Solution Deployment: Support the development and deployment of technical solutions by executing assigned tasks such as system testing, data migration, and workflow setup.

Task Coordination: Manage assigned tasks within project timelines, ensuring deliverables are completed efficiently and escalating any potential delays to supervisors.

Testing and Quality Assurance: Conduct system testing to identify potential issues, document results, and work with the team to resolve any problems before deployment.

Post-Implementation Support: Provide first-level technical support to clients' post-implementation, addressing concerns promptly and escalating complex issues to senior team members when necessary.

Documentation and Training: Prepare and maintain system documentation, user guides, and training materials. Assist in conducting training sessions for clients to ensure they understand and effectively use the systems.

VENDOR & SUPPLIER MANAGEMENT

Coordinate with vendors to resolve technical issues, ensuring timely delivery of updates and integrations.

Maintain effective communication with vendors to facilitate smooth operations.



PERFORMANCE MONITORING & REPORTING

Monitor system performance and identify opportunities for optimization.

Document technical processes and provide reports on system performance and client issues. (e.g. Prism)

CLIENT & STAKEHOLDER MANAGEMENT

Provide first-level technical support for clients, addressing their concerns and resolving issues promptly.

Collaborate with internal teams to ensure alignment with client expectations.



EVENT & CAMPAIGN SUPPORT & EXECUTION

Assist the team in participating and assist in technical setup (GDS) to support during in travel talk events, trade shows, travel fairs, and campaigns (e.g., MATTA Fair).

Collaborate with event teams to anticipate and address technical challenges proactively.

USER TRAINING ASSISTANCE

Provide first-level support during and after training sessions by assisting users with hands-on tasks and answering basic queries.

Help maintain and distribute training materials, ensuring accessibility for all employees.

Track and report on common user challenges encountered during training to inform future content improvements.



ADMINISTRATIVE & MISCELLANEOUS TASKS

Maintain accurate documentation of systems, processes, and troubleshooting logs.

Supporting to maintain accurate documentation for Supply Chain Technology focusing on workflows & processes.

Ensure compliance with SOPs and safeguard company and client data confidentiality.

Any other duties at the discretion of the company.

JOB SPECIFICATION

MINIMUM ACADEMIC / PROFESSIONAL QUALIFICATION

Diploma or/ and bachelor's degree in Tourism, Hospitality or related field is preferred.

Knowledge or certificate of computer science or related technology field is highly preferred.

Strong understanding and knowledge of customer for travel, airlines and company’s product.

At least 1 - 3 years of relevant experience in a similar role or job scope.

Experience with project management tools, such as Jira, Trello, ClickUp, or Asana.

Experience working with computer systems (E.g.: GDS, Microsoft, other software application).

Attentive to details, accuracy and result oriented in achieving KPIs and SLA.

Advanced project management skills with a proven track record of delivering technology solutions.

Proficiency in GDS systems, cloud technologies, or/and technology governance practices.

Demonstrated ability to collaborate effectively within a team.

Strong communication skills in English, both written and verbal.

High attention to detail with a focus on accuracy and consistency.

Customer-focused mindset with excellent service orientation.

Strong problem-solving and decision-making capabilities in high-pressure situations.

A passion for learning and a proactive approach to driving organizational growth.

Exceptional communication and interpersonal skills, coupled with humility and professionalism.

PERSON SPECIFICATION (ESSENTIAL)

Good analytical skills in identifying problems for system troubleshooting.

Good problem-solving skills in providing recommendations.

Good documentation and proposal writing skills.

Good time-management skills in attaining deadlines for technical solutions.

Good interpersonal skills and comfortable working with team members and others in organization.

Good presentation skills for occasional ticketing system training.

Growth mindset person - positive, proactive, creative solutions and make continuous improvement.

Customer satisfaction mindset oriented to ensure good customer experience.

Embrace operations excellence principles to propel the culture of excellence.

Embrace company core values - Humble, Reliable, Grow, Change, Wow

Lead Self, Lead Others, Lead Business

If this opportunity excites you and you would like to discover more, we would love to meet with you. HTT is an equal opportunity employer and welcomes all qualified candidates to apply. We celebrate diversity and are committed to creating an inclusive environment for all employees.