CRM Business Analyst

At Avanade, we see how the power of Dynamics 365 shapes the future of businesses every day. By combining our unmatched Microsoft knowledge with our creative approach to innovation and strong industry knowledge, we create a lot of opportunities for Microsoft, our clients, and for you. Avanade has countless paths for you to pursue. One of them is sure to lead to your unique version of success.

Come join us

As a CRM Business Analyst, you will be client-facing and responsible for the discovery, scoping, and collection of requirements to build and deploy solutions that are tailored to your customer. You’ll solve problems using your CRM knowledge as you liaise between Avanade clients, your project team, and the wider internal CRM community. This role provides the opportunity to work for Microsoft’s #1 partner, with an unrivalled focus on personal development and training in both technology and softer consulting skills. Together we do what matters.

What you’ll do

Business Requirements Gathering: Collaborate with stakeholders to gather and document detailed business requirements for Dynamics 365 CRM projects.

Functional Specification Documentation (FSD): Write clear and comprehensive Functional Specification Documents to guide development teams.

Dynamics 365 CRM Expertise: Apply functional knowledge of Microsoft Dynamics 365, particularly in areas such as retail customer leads and service requests.

Cross-Team Interaction: Work closely with multiple teams, including IT, development, and operations, to ensure alignment and integration of business requirements.

Systems Alignment: Ensure alignment of specifications from various systems and interfaces, contributing to seamless system integration.

JIRA Triage: Manage and prioritize JIRA tickets, assigning them to the appropriate teams based on priority and complexity.

Stakeholder Communication: Facilitate communication between stakeholders to ensure clarity and alignment of project objectives.

Skills and experiences

Bachelor’s degree in business administration, Information Systems, or a related field.

Minimum 3 years of experience in a business analyst role or related position.

Strong analytical, problem-solving, and communication skills.

Ability to work independently and within a team environment.

Microsoft Dynamics Functional Knowledge: Proficiency in Microsoft Dynamics 365, particularly in one of the following areas:

Retail Customer Leads

Service Requests

Business Requirements Gathering: Strong skills in gathering and documenting business requirements.

Writing FSD: Experience in writing detailed and clear Functional Specification Documents (FSD).

Cross-Functional Collaboration: Ability to effectively interact with multiple teams, ensuring clear communication and project alignment.

Systems Integration: Proven ability to align specifications from multiple systems and interfaces for cohesive system functionality.

JIRA Triage: Experience in managing JIRA tickets, with the ability to prioritize and assign tasks to the appropriate teams.

Good to Have:

MSD Environment Knowledge: Familiarity with the Microsoft Dynamics 365 environment.

Banking Experience: Previous experience working in the banking sector.

About you

Characteristics that can spell success for this role

Consultative, collaborative, relationship builder

Resilient, adaptable, flexible

Intellectually curious and passionate about tech

Client-centric attitude

Passion for learning and development

Enjoy your career

Some of the best things about working at Avanade

Pathway to work on industry leading programs of work

Opportunity to work with global customers

A people-first culture that supports innovation to push teams in new directions

Quickly turn your ideas to human impact by cultivating a team that will help clients unlock what’s next

Real-time access to technical and skilled resources globally

Find out more about some of our benefits here.

A great place to work

As you bring your skills and abilities to Avanade, you’ll get distinctive experiences, limitless learning, and ambitious growth in return. As we continue to build our diverse and inclusive culture, we become even more innovative and creative, helping us better serve our clients and our communities. You’ll join a community of smart, supportive collaborators to lift, mentor, and guide you, and to lean on your expertise. You get a company purpose-built for business-critical, leading-edge technology solutions, committed to improving the way humans work, interact, and live. It’s all here, so take a closer look!

We work hard to provide an inclusive, diverse culture with a deep sense of belonging for all our employees. Visit our Inclusion & Diversity page.

Create a future for our people that focuses on

• Expanding your thinking • Experimenting courageously • Learning and pivoting

Inspire greatness in our people by

• Empowering every voice • Encouraging boldness • Celebrating progress

Accelerate the impact of our people by

• Amazing the client • Prioritizing what matters • Acting as one

Learn more

To learn more about the types of projects our team works on, check out these case studies:

What matters to Rathbones is people-first workplace experiences and sustainability

VentilatorChallengeUK manufactures 20 years’ worth of ventilators in 12 weeks to help save lives

Interested in knowing what’s going on inside Avanade? Check out our blogs:

Avanade Insights – exchange ideas that drive tomorrow’s innovation

Inside Avanade – explore what life is like working at Avanade