Delivering Precision and Performance in Construction SaaS

Our client is a pioneering SaaS provider delivering cutting-edge solutions to streamline operations in the construction and field services space. Their cloud-based platform supports field-based teams with smart workflows, technical visibility, and scalable infrastructure. With a strong reputation across Australia and beyond, they continue to lead in digital transformation within the industrial sector.

Job Description

As a Senior DevOps Engineer, you will be the go-to expert for advanced technical escalations, AWS infrastructure support, SQL/reporting queries, and backend investigation. You’ll collaborate closely with dev and ops teams to reduce operational friction and drive smarter system resolutions.

Job Overview

Employment type: Full-Time
Shift: Monday to Friday, 07:00 AM – 04:00 PM (Day Shift)
Work setup: Permanent Work-from-Home, Malaysia

Exciting Perks Await!

Work from home arrangement

Day shift schedule

Fixed weekends off

Government benefits

Eight (8) days annual leave

Career growth opportunities

Diverse and supportive work environment

Unlimited upskilling through Emapta Academy courses (Want to know more? Visit https://bit.ly/EmaptaTrainingCalendar)

The Qualifications We Seek

Technical Requirements

Solid working knowledge of AWS (ECS, EC2, RDS, S3, IAM, VPC, etc.)

Strong SQL skills: writing queries, performance tuning, basic reporting

Comfortable reading/debugging code in C# (.NET Core) and React/TypeScript

Understanding of REST APIs, HTTP debugging, logs, and monitoring tools like CloudWatch & DataDog

Familiar with basic networking and infrastructure debugging

Professional Background

5+ years in a technical support, DevOps-lite, infrastructure, or application support role

Proven cross-functional collaboration with support, ops, and dev teams

Hands-on experience with owning and resolving production issues

Soft Skills

Strong communicator with ability to bridge tech and non-tech stakeholders

Highly organized and adaptable in shifting priorities

Proactive mindset with a strong bias toward action

Nice to Have

Experience in SaaS, ConstructionTech, or field-based platforms

Familiarity with Agile tools (Jira, Azure DevOps, GitHub Projects)

AWS certifications (SysOps Admin, Solutions Architect)

Your Daily Tasks

Technical Escalation & Support

Act as the primary escalation point for advanced technical issues passed from Customer Success, IT, or internal users.

Investigate and resolve issues involving application behaviour, infrastructure performance, or data inconsistencies.

Handle second-level support for the Loop application, escalating to Dev only when required - with full technical context attached.

Infrastructure & Application Debug Support

Support investigation of issues across our AWS infrastructure (ECS, EC2, RDS, CloudWatch, DataDog, etc.).

Run ad-hoc reports, diagnose backend performance issues, and perform light scripting/debugging as needed.

Collaborate with developers to identify root causes and determine ownership (infra vs app vs data).

Data & Reporting

Write, maintain, and optimise SQL queries for operations and customer success needs.

Create temporary diagnostic reports or data extracts to help troubleshoot business-critical issues.

Cross-Functional Glue

Translate technical issues and findings into actionable dev tickets when needed.

Fill in during Dev Project Manager absences - assist with writing ACs, triaging backlog, prepping sprint tickets.

Attend standups, incident reviews, and sprint ceremonies as a technical ops contributor.

Who Are We

Take part on a journey of professional fulfillment with Emapta, where career aspirations meet the vibrant spirit of Malaysia. Join a community that embraces the essence of togetherness, fostering excellence through shared camaraderie. At Emapta, we celebrate your unique contributions with compensation packages that mirror your skills and dedication. Our diverse portfolio of international clients spanning various industries attests to our proven track record of success, providing a secure and stable foundation for your professional journey.

In the heart of Malaysia, Emapta brings forth a vision that transcends borders. With over 900 global partners favoring the creation of remote jobs within our country, we are committed to helping you and countless others realize your full potential and aspirations without the necessity to venture overseas. Your dreams are our mission, and together, we'll create a legacy of success, right here in Malaysia.

#EmaptaEra