Insurance Expertise That Safeguards Ambition

Our client is a top-tier Australian insurance brokerage delivering tailored solutions to businesses across the country—from boutique ventures to major commercial operations. With offices in Adelaide, Sydney, and Brisbane, they specialize in safeguarding assets through expert guidance and personalized coverage. Their team combines deep industry knowledge with cutting-edge tools to meet every client’s unique needs.

Job Description

As a General Insurance Broker Assistant (Mandarin/Cantonese Speaking), you'll play a vital role in supporting brokers with quotes, renewals, policy endorsements, and key documentation—ensuring smooth, compliant insurance processes for clients across Australia.

Job Overview

Employment type: Full-Time

Shift: 09:30 AM - 06:30 PM (ADL Time)

Work setup: Permanent Work From Home

Exciting Perks Await!

Permanent work from home arrangement

Day shift schedule

Fixed weekends off

Government benefits

Eight (8) days annual leave

Career growth opportunities

Diverse and supportive work environment

Unlimited upskilling through Emapta Academy courses (Want to know more? Visit https://bit.ly/EmaptaTrainingCalendar)

The Qualifications We Seek

At least 3-5 years of insurance experience (brokerage preferred); open to senior-level candidates

Tier 2 qualified o r currently pursuing qualification

Familiarity with Steadfast Insight or willingness to learn

Proficient in English and Mandarin or Cantonese (written and verbal)

Comfortable using WeChat for internal communication

Core Skills:

High administrative accuracy and excellent document management

Knowledge of PDS, TMD, FSG, and basic compliance

Strong communication and teamwork skills

Impeccable attention to detail and time management

Your Daily Tasks

Process new domestic quotes by gathering options, issuing documents, and organizing them in Insight

Handle policy endorsements, cancellations, communicate with underwriters, and issue invoices

Support policy renewals and remarketing tasks with competitive quoting and documentation

Perform essential admin work including policy checks, Certificates of Currency, and electronic filing

Assist in handling complaints in accordance with RG 271

Ensure all work complies with insurance standards and documentation practices

Who Are We

At Emapta, we believe in building careers that resonate with passion, purpose, and the vibrant spirit of Malaysia. Our diverse roster of over 900 international clients spans various industries, offering you a dynamic platform to showcase your skills and make a meaningful impact on a global scale. For over a decade, we have helped companies adapt to ever-changing market needs by providing access to a wide range of talent, office solutions, and more. Our mission is to hone your skills and help you reach the top and become part of the top 1% talent in Malaysia.

Emapta is more than just a company; it's a tight-knit community that values the unique blend of professionalism and Malaysian warmth. Our organization embodies a culture that encourages innovation, collaboration, and continuous learning. Share your passion and enthusiasm across the globe and enjoy the flexibility to thrive in your career while savoring the joys of life outside the office. Be part of Emapta's story – a story that values diversity, celebrates success, and embraces the colorful culture of Malaysia. #EmaptaEra