dtcpay is a MAS licensed startup that has been in business for the past 5 years. We have recently been recognized as the PayTech of the Year at 2024 Asia FinTech Awards. With a profitable MVP, we are now focused on scaling our business model globally.

We are seeking a highly skilled and experienced End-User Computing (EUC) Engineer to do setup, configure, implement and manage Office & EUC solutions, including macOS Virtual Desktop Infrastructure (VDI), IT asset management, endpoint security, and office IT engineering tasks. The role also involves enhancing the digital workplace experience through the deployment of interactive whiteboards, TVs, and other collaboration tools, while ensuring compliance with regulatory standards.

What you'll do:
Apple Mac's OS & iOS & Digital Workplace Management:

Configure, deploy, and manage Apple Mac's OS & iOS environment ensuring high availability, security, and scalability.

Configure, deploy and manage interactive whiteboards, TVs, printers, wifi access points, routers, firewalls, switches, audio and video, etc. and digital collaboration tools to enhance the digital workplace experience.

Provide technical support and service to end-users on digital workplace tools, ensuring seamless integration with existing systems.

IT Asset & Network Infrastructure Management:

Oversee lifecycle management of IT assets, including hardware and software inventory, tagging, and reporting.

Set up and configure physical server racks, network equipment (routers, switches, firewalls, Wi-Fi), and cabling infrastructure.

Troubleshoot and repair essential hardware, IoT, network devices, etc. ensuring optimal performance and security.

Endpoint Security & Compliance:

Implement and manage endpoint security solutions, including device configuration policies, encryption, and anti-virus & malware strategies.

Ensure compliance with regulatory & industry standards such as PCI-DSS, ISO 27001, GDPR, MAS TRM and SOC2.

Conduct periodic audits, maintain technical documentation, and recommend corrective actions for security gaps.

ITSM, IAM, PAM & Team Collaboration:

Establish IT Service Management (ITSM) best practices, including incident, problem, and change management.

Oversee Identity and Access Management (IAM) and Privileged Access Management (PAM) strategies, enforcing least privileged principles.

Collaborate with IT teams and vendors, and provide effective customer service for EUC-related concerns.

What we are looking for:
Professional Experience:

More than 3 years experience in End-User Computing (EUC), IT Office infrastructure, and IT asset management.

Experience in digital payments, financial services, or banking preferred.

Hands-on experience with macOS environments, office, IT, electronic & network equipment, and digital workplace tools.

Technical Skills:

Expertise in macOS deployment, IT hardware, Office-IT equipment, and network device configuration.

Strong knowledge of endpoint security, IAM, PAM, and compliance frameworks (eg. ISO 27001, GDPR, PCI-DSS, etc.).

Experience with interactive whiteboards, TVs, and digital collaboration tools.

Proficiency in both English and Mandarin as you will need to work closely with Chinese vendor.

Preferred Education & Certifications:

Diploma or Degree in IT, Computer Science, Information Systems, or related field.

Certifications such as Comptia Security+, ITIL, or CCNA preferred.

Soft Skills:

Strong documentation, analytical, and communication skills.

Ability to manage multiple priorities in a fast-paced environment.

Collaborative team player with excellent problem-solving abilities.