Requirements

Requirements

Diploma + 1 years of working experience in customer service
Degree Fresh are welcome to apply
Able to work Rotational Shift - 24/7 shift (5 days work)
Experience in KYC (Know Your Customer) or fraud investigation is an added advantage
Background in the BPO (Business Process Outsourcing) industry is a plus
Must be able to speak, read, and write in Simplified Chinese (due to business needs)
Willing to work in Kuala Lumpur


Responsibilities

Overall Job Purpose

Perform KYC due diligence for Chinese and English seller identification with the aim to onboard valid merchants on ecommerce platform and mitigate risk from fraudulent activity



Job Responsibilities

Investigate suspicious buyer activity and behavior that may pose risks to customers or merchants
Communicate professionally via email and phone with buyers, merchants, and internal teams to assess risk
Take appropriate actions based on standard procedures and document all steps taken
Escalate cases accordingly when procedures are not defined
Participate in special projects and collaborate with other departments when required
Consistently meet weekly targets for productivity and quality
Benefits

Benefits

Basic up to RM4500 (depending on experience)
Standard Shift Allowance up to RM350
KPI Incentive up to RM300