Company Overview


Established in 2003, Bridgenet specializes as a top-notch Information Technology Solutions Provider and Managed Service Provider for various businesses. We started off as a dedicated service provider in computer supporting systems and over the years, we have progressed to also develop programs that empower clients in maintaining their IT Infrastructure.

As a reliable security solutions provider, we have expand & retain talent which highly experienced certified engineers, sales and project team, the organization keeps itself committed to meeting its customer needs.

The company has also built strategic relationship with renowned organizations such as Cisco and many more, thus providing clients with greater reach and forming the basis for rewarding global partnerships.

Lately in 2021, Bridgenet have been acquired by Celcom Axiata Berhad and become part of the CDB Group to become the largest ICT solutions and services provider in Malaysia by speeding up digital transformations and modernizing our customers’ ICT infrastructures by prioritizing cybersecurity.



Job Description

To provides 24/7 technical support to customers by remotely or onsite support.

Manages the implementation of projects closed by the field sales team.

Coordinates closely with internal sales, project managers and service resources by communicating project status and success metrics.

Monitors customer support for technical solutions implemented and alerts the field sales to potential customer satisfaction threats or competitor activity.

Creates documentations and technical knowledge transfer to customers.

Provides expert advise on technical proof-of-concepts evaluation.

Maintains knowledge of competitive products as well as complimentary solutions.

Work collaboratively with the field sales, project management, engineering and support teams.

Provides coaching and professional development to team members in order to enhance their product knowledge, technical acumen and technical sales skills.

Develops and maintain relationships with prospects, customers, and partners.

Attend in-person meetings with clients to analyse, troubleshoot and diagnose hardware problems

Respond to customer inquiries and assist in troubleshooting and resolving challenges

Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.

Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues.

Provide prompt and accurate feedback to customers.



Job Requirement

Bachelor Degree / Diploma in Information Technology, Computer Science, or any related field.

Preferably someone with at least 1 - 2 years of relevant working experience.

Good analytical and problem-solving skills.

Ability to quickly learn new or unfamiliar technology and products using documentation and internet resources.

Preferably someone with knowledge in using any of the products including but not limited to F5 network products, Cisco ACI, Huawei Network, Peplink, Gigamon, SolarWinds, Cisco Wireless and Firewall.