Key highlights & benefits

Competitive compensation with uncapped performance incentives. EPF, SOCSO, annual leave, medical benefits included

Mission-driven job satisfaction. Helping customers to obtain financing most suitable to them so that they can achieve their dream or address emergency needs

High growth and career advancement opportunities with a flat & open office culture

Gain first-hand experience in an area that impacts everyone’s life – credit & finance while making a positive impact on society

Casual dress code & hybrid working arrangement. Modern/cool office, pantry available with free snacks/coffee/tea, office next to MRT (TTDI station)


The opportunity

Direct Lending’s mission is to make simple, safe & affordable financing accessible to every hardworking adult. We are on the lookout for loan consultant & customer service executives who are passionate to help people in getting financing that is most suited to them.

You will assess someone's loan eligibility and effectively communicate with customers in solving their problems. The team has received over 6,000 5-star reviews from customers on Google Business Page.

We practice a reward and recognition culture, so that you are properly rewarded for your hard work. You will benefit from all the support and infrastructure available. You will also achieve a high level of job satisfaction amid the company's strong user and solution focus environment.

If you are currently in the customer service, sales or finance field or just graduated and are passionate about helping people and want to grow your career in the same time, let's chat.

What will you be doing?

Assist incoming customers throughout the loan process, from enquiry, checking loan eligibility, documentation to disbursement of funds

NO cold-calling or site visit. All customers are incoming enquiries from our online platform

Understand customers’ financing needs and recommend financing products that are most suitable to them. Follow up diligently and deliver a remarkable borrowing experience for each customer

Familiar and apply the company and lender’s lending criteria in assessing customer loan eligibility

Identify and communicate feedback from customers with the team for continuous improvement

Assist in marketing and brand awareness campaigns

Are you the one?

Customer-first mindset and keen to help people solve their problems

Organised and able to follow up cases in a dedicated manner. Result orientated

Attention to detail, committed to work and keen to learn

Possess good communication skills, patience and persistence

Experience in sales will be an added advantage

No finance and credit experience is welcome to apply. Training will be provided


If not you, who? If not now, when? Send us your CV with cover letter and tell us more about your career aspirations and what excites you about this role. We regret that only shortlisted candidates will be notified.