What you'll be doing
Responding to inbound customer calls, emails and messages in a timely and efficient manner
Addressing customer inquiries, feedback and complaints with empathy, professionalism and a solutions-focused approach
Providing product information and assistance to help customers make informed decisions
Documenting customer interactions and following up as needed
Identifying opportunities to improve customer satisfaction and suggesting process improvements
Maintaining up-to-date knowledge of our products, services, policies and procedures
Candidates with 1 year of experience in finance, fintech, or internet-related industries are preferred.
Excellent communication and interpersonal skills, with the ability to listen actively and respond to customer needs
Strong problem-solving and decision-making skills, with the ability to think on your feet
A friendly, patient and a genuine passion for delivering outstanding customer experiences