"You have 1–3 years of experience in a customer service or IT helpdesk role (POS system support is a plus).
You have a good working knowledge of Windows and Android operating systems.
You're familiar with basic networking and peripheral hardware setup.
You're comfortable using Microsoft Excel for tracking, logging, and reporting.
You have strong verbal and written communication skills in English.
You're a natural problem solver who can stay calm and resourceful under pressure.
You're organized, independent, and self-motivated with a strong desire to learn and grow.
You're collaborative and open-minded, ready to support a team-driven customer support environment."

"Customer Support & Issue Resolution
Respond to client inquiries and issues related to POS systems via phone, email, and chat.
Troubleshoot software and hardware problems and provide clear, step-by-step support.
Accurately document client interactions, issues, and resolutions in the support system.
Manage multiple support cases while delivering prompt and high-quality service.
Escalate complex or unresolved issues to the relevant technical teams when necessary.

Service Quality & Client Experience
Follow through on support cases and proactively update clients to manage expectations.
Identify recurring issues or feedback trends and propose improvements to enhance service experience.

Process Improvement & Collaboration
Work with internal teams (technical, operations, sales) to resolve client issues efficiently.
Contribute to knowledge base development, documentation, and support resources.
Assist with process enhancements to improve turnaround time, resolution accuracy, and customer satisfaction."