Job Responsibilities:

Understand customer enquiries and respond via applicable channels: calls, email, chat etc

Understand customer enquiries and ensure they are answered or routed through the appropriate support channel

Manage customer escalations and ensure that these are answered, tracked, and escalated as required

Perform all procedures accurately, including following documented call flows, work processes, data entry requirements, and complaint management processes

Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied

Provide a high level of professionalism and competent customer service

Able to communicate effectively with customers in a friendly and polite manner by following to processes

Review and analyze purchase transactions flagged for potential errors or fraud.

Investigate discrepancies to determine the root cause of issues in transactions.

Job Requirement:

Basic Salary RM4000 - RM4500

Fixed Allowance

KPI Allowance

Shift Allowance

Able to work Rotational Shift (24/7)

Min SPM

Preferred with Customer Service Experience

Diploma/ Degree Fresh welcome to apply

Candidates fluent in Mandarin preferred as role requires candidate to deal with Mandarin speaking clients.