Project: Travelling / Reservation / Hospitality Project

Job Responsibilities:

Understand customer enquiries and respond via applicable channels: email, chat etc
Understand customer enquiries and ensure they are answered or routed through the appropriate support channel
Manage customer escalations and ensure that these are answered, tracked, and escalated as required
Perform all procedures accurately, including following documented call flows, work processes, data entry requirements, and complaint management processes
Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied
Provide a high level of professionalism and competent customer service
Able to communicate effectively with customers in a friendly and polite manner by following to processes
Job Requirement:

Basic Salary RM4000 - RM4200
KPI Allowance
Shift Allowance
Able to work Rotational Shift (24/7)
Min SPM
Preferred with Customer Service Experience
Diploma/ Degree Fresh welcome to apply
Candidates fluent in Mandarin preferred as role requires candidate to deal with Mandarin speaking clients.