Job Benefits

Basic up to RM4500 (depending on experience)

Standard Shift Allowance up to RM 350

KPI Incentive up to RM300



Job Responsibilities

Respond to customer inquiries and complaints through phone, email, or chat in a timely and professional manner

Provide clear and accurate information about products, services, or processes to assist customer understanding

Follow up with customers to ensure their issues are resolved and maintain a high level of satisfaction

Investigate suspicious buyer activity and behavior that may pose risks to customers or merchants

Communicate professionally via email and phone with buyers, merchants, and internal teams to assess risk

Take appropriate actions based on standard procedures and document all steps taken



Job Requirements

Diploma + 1 years of working experience in customer service

Degree Fresh are welcome to apply

Able to work Rotational Shift - 24/7 shift (5 days work)

Experience in KYC (Know Your Customer) or fraud investigation is an added advantage

Background in the BPO (Business Process Outsourcing) industry is a plus

Must be able to speak, read, and write in Simplified Chinese (due to business needs)

Willing to work in KL