Job Benefits

Basic up to RM4000 (depending on experience)

Standard Shift Allowance, RM 350

Night Shift Allowance

Transport Allowance

Quarterly KPI Incentive up to RM2,200

Language Allowance

Dental/Optical yearly allowance

Confirmation bonus after 6 month



Job Responsibility

Ensure highest standards of service delivery on personalized phone services to our customers

Serve customers by determining requirements; answering inquiries; resolving problems; fulfilling requests; and maintaining database

Educate the customer about the products and services and directs them towards available resources for self-help

Manage customer complaints, issues and subsequent solutions and is responsible for identifying and escalating customer issues to the appropriate department

Act on any required customer follow-up in accordance with Contact Centre internal guidelines and updates customer data into relevant systems accurately

Maintain confidentiality of the customers and data at all times



Job Requirement

Diploma + 2 years of working experience

Degree Fresh are welcome to apply

Able to work Rotational Shift - 24/7 shift (5 or 5.5 days work)

Able to speak in Mandarin will be an added advantage

Good communication in English

Support Voice (Inbound Call)

Willing to be based in KL