Intake Date: 30th June

Working Hours: 9am-6pm, Mon-Sun, 5 days working 2 days off

Working Location: Sunway Visio (nearby Cochrane Station)

Job Description:

Provide outstanding customer service to users over phone, email, and/or live chat regarding product selection, services and issues

Focus on delivering on key results like customer satisfaction, first time resolution, efficiency and quality metrics.

Proactively develop innovative ideas to drive process, product and support improvements.

Requirements：

SPM/O-level and above, no experience needed

Can accept fully work in office

Local Malaysian

Excellent communication skills both verbal and written in Mandarin and English

Proven demonstration of analytical and problem solving skills

Server knowledge and troubleshooting skills considered a plus

Ability to convey technical topics to a wide variety of callers with varying technical skills levels.

Ability to work within tight time constraints and maintain call quality, provide excellent documentation and be professional and courteous.

Ability to work well on your own and also as part of a team

Ability to develop in-depth technical knowledge about Google hardware & digital content products

Ability to work in an ambiguous and changing work environment

Knowledgeable on Google Play Store Digital Content and Google Hardware

Knowledgeable in technical troubleshooting skills