招聘中
Cash Client Service Specialist (SG) MY
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面议
Wp Kuala Lumpur1年以内大专可远程办公
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职位详情
语言要求： 中文/精通
职位描述
Job Purpose
Cash Client Service Specialists for Business Call Centre are responsible in providing a professional & high quality phone & email support on CIMB Bank’s products & services for Business Banking clients. The Cash Client Service Specialists will be able to provide solutions to customer’s accounts and product related queries, help customer in technical troubleshooting, coordinate with internal departments to resolve customer’s concern, handle complaints and gather feedback for product, service & system enhancements.
Key Responsibilities
Strategy and Planning
Acquire feedback from the clients during engagement over the phone to increase the uptake & utilization of cash management products and services.
Business Performance and Management
To provide professional & high quality phone & email support on Business Banking products & services to all Business Clients.
To provide end-to-end support and assist with BizChannel troubleshooting on technical/system issues.
Encourage and refer clients to utilize BizChannel services and Other Cash Management Channels & Services.
Develop new business through cross-selling to existing & new to bank clients.
Contact potential business partners to assess interest in collaboratation opportunities with CIMB Bank.
Processing of Conveyancing Pay-in & Pay-out requests from Conveyancing Clients.
Provide Exceptional Handling support to clients with special banking requirements.
Handles Administrative tasks such as charging & waiver memo’s, etc.
Monitoring of Stored-Value Facility Accounts.
Provide support in any other ad-hoc duties and projects assigned by the supervisor.
Regulatory Compliance
Participate in risk & control self-assessment, audit, and business continuity management activities for the department.
Maintain standards and role model behaviours and demonstrate the core values of the bank.
Job requirements
Candidate must possess at least a Bachelor Degree or Diploma in any field, preferably with at least 1 year of relevant experience.
Proficiency in Mandarin is required to effectively support our Mandarin-speaking customers in Singapore.
Cash Client Service Specialists for Business Call Centre are responsible in providing a professional & high quality phone & email support on CIMB Bank’s products & services for Business Banking clients. The Cash Client Service Specialists will be able to provide solutions to customer’s accounts and product related queries, help customer in technical troubleshooting, coordinate with internal departments to resolve customer’s concern, handle complaints and gather feedback for product, service & system enhancements.
Key Responsibilities
Strategy and Planning
Acquire feedback from the clients during engagement over the phone to increase the uptake & utilization of cash management products and services.
Business Performance and Management
To provide professional & high quality phone & email support on Business Banking products & services to all Business Clients.
To provide end-to-end support and assist with BizChannel troubleshooting on technical/system issues.
Encourage and refer clients to utilize BizChannel services and Other Cash Management Channels & Services.
Develop new business through cross-selling to existing & new to bank clients.
Contact potential business partners to assess interest in collaboratation opportunities with CIMB Bank.
Processing of Conveyancing Pay-in & Pay-out requests from Conveyancing Clients.
Provide Exceptional Handling support to clients with special banking requirements.
Handles Administrative tasks such as charging & waiver memo’s, etc.
Monitoring of Stored-Value Facility Accounts.
Provide support in any other ad-hoc duties and projects assigned by the supervisor.
Regulatory Compliance
Participate in risk & control self-assessment, audit, and business continuity management activities for the department.
Maintain standards and role model behaviours and demonstrate the core values of the bank.
Job requirements
Candidate must possess at least a Bachelor Degree or Diploma in any field, preferably with at least 1 year of relevant experience.
Proficiency in Mandarin is required to effectively support our Mandarin-speaking customers in Singapore.
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工作地址
Kuala Lumpur-Wp Kuala Lumpur
CIMB Bank Berhad
互联网
10000 人以上
5个热招岗位
特别申明：
- 熊猫招聘严禁企业和招聘者用户做出任何损害求职者合法权益的违法违规行为，包括但不限于扣押求职者证件、收取求职者财物、向求职者集资、让求职者入股、诱导求职者异地入职、异地参加培训、违法违规使用求职者简历等。 若发布的职位存在违法等恶意内容的情况， 请立即举报