Requirements

Strong command of English in both verbal and written communication (COMPULSORY);
SPM, Diploma /Bachelor's Degree in equivalent course;
Minimum 1 year of Customer Service experience is a must, experience in Banking Industry/Financial Services/Fin-Tech would be an extra advantage;
Fresh graduates are also encouraged to apply
Able to commit working on rotational shift to support international market;
Strong phone contact handling skills and active listening.
Responsibilities

Deliver outstanding customer service over the phone promptly, while also fostering positive relationships with clients;
Sustaining friendly interactions during inbound calls, emails, and live chats within a dynamic contact center environment;
Assist in educating our customers about products and alternative digital banking platforms;
Broadening the customer base through the promotion of upselling and cross-selling banking products and services.
Benefits

Annual Leave
Medical Benefits
EPF & SOCSO
Training provided
Other perks after confirmation
Additional Benefits

Annual Leave
Medical and Hospitalisation Leave
EPF / SOCSO / PCB
Medical Insurance
Training Provided
5 Working Days