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Guest Experience Officer (The Exchange Lounge, TRX)

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Negotiable

Wp Kuala LumpurNo experience requiredNo degree requiredRemote Work Available
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Job Details

Language Requirements: English/Proficient

Job Description

The Tun Razak Exchange is a development poised to be Malaysia’s new international business and financial district. At the heart of this urban transformation is The Exchange TRX, a city defining development designed to create the ultimate experiential environment, from retail to dining, entertainment and world class hotels.

The Exchange TRX is a 17-acre integrated development set to become one of Asia’s leading lifestyle hubs. The mall is a 1.3 million sq ft of next-generation retail space that includes a 10-acre rooftop park.

We are seeking highly motivated and service-oriented professionals to join our distinguished team in delivering world-class guest experiences. We invite you to apply for the role of Guest Experience Officer - Premium Lounge. In this role, you will focus on ensuring high quality service and luxurious experience for our guest in an exclusive lounge setting.

Your duties include but not limited to:

Provide a warm and personalized welcome to guests, ensuring a seamless and memorable experience.

Offer comprehensive concierge services, including shopping recommendations, dining reservations, gift wrapping, membership assistance, and luxury concierge support.

Serve light food and beverages while assisting guests with menu selections, adhering to the highest standards of service etiquette.

Uphold discretion and professionalism when handling VIP and VVIP guests.

Demonstrate strong problem-solving skills and effectively manage guest inquiries, complaints, and requests with efficiency and diplomacy.

Assist in escorting VVIPs during their visits and provide support for tour groups within the mall as required.

Perform concierge duties across multiple locations, including the Premium Lounge, Main Concierge Counter, and Premium Desk, as part of a rotational schedule.

Requirements:

Proven experience in hospitality (hotels or airline crew), luxury retail, or high-end in person customer service.

Demonstrates exceptional grooming and a well-presented professional image

Strong knowledge of food handling and beverage service etiquette.

Impeccable grooming and presentation, reflecting the standards of luxury hospitality.

Strong English communication skills.

Ability to communicate fluently is multiple languages will be an added advantage

Availability to work flexible hours, shifts, weekends, and public holidays as required.

Benefits

Permanent position

22 days annual leave per year plus 3 days of wellbeing leave

Medical, Dental and Inpatient coverage for self and dependant.

Access to online wellbeing and mental health platform

This is an exciting opportunity for individuals who are passionate about delivering world-class service in a prestigious setting. If you have the expertise and dedication to excel in this role, we invite you to apply and become part of our esteemed team.

We love a challenge and solving problems. Our clients come to us when it’s important: to handle complexity, drive diversity, offer strategic and long-term value, and to create innovative solutions.

Lendlease is a diverse, flexible, and inclusive employer of choice. We engage, enable, and empower our people. Inclusion sets us all up for success.

If you feel this position is suited to your skills, experience, and career aspirations, please apply on the link. To find out more about us and to explore all other opportunities visit www.lendlease.com/careers.

Work Location

Kuala Lumpur-Wp Kuala Lumpur

Lendlease

Lendlease

500-999

4 hot job openings
Special Declaration/Note

Special Declaration/Note:

  • 熊猫招聘严禁企业和招聘者用户做出任何损害求职者合法权益的违法违规行为,包括但不限于扣押求职者证件、收取求职者财物、向求职者集资、让求职者入股、诱导求职者异地入职、异地参加培训、违法违规使用求职者简历等。 若发布的职位存在违法等恶意内容的情况, 请立即举报

熊猫招聘是一家专注于马来西亚求职招聘平台,致力于连接优秀人才与优质雇主,为马来西亚的求职者和企业提供高效、便捷、智能的招聘解决方案。平台通过数字化手段,结合先进技术与深入的本地市场洞察,打造一个公平、透明的职业发展生态系统,助力个人职业成长与企业人才战略的成功。

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