Scicom (MSC)

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Company Profile

Scicom is one of the largest contact center outsourcing service providers in Malaysia, having provided services for some of the largest global MNCs in the world. We have experience in all areas of contact center operations, including outsource and in-source operations, training, consulting, quality management, and certification services. Scicom currently manages customer interactions in 40 languages, covering over 89 countries and delivering "Total Customer Delight" to over 40 million customers worldwide. Scicom was founded in 1997, headquartered in Kuala Lumpur, Malaysia, and has offices worldwide, providing excellent customer support services to clients. Our mission is to help clients enhance operational efficiency, improve customer satisfaction, and increase brand value through innovation and outstanding customer experiences. Our services include multi-channel customer support, technical support, sales and marketing support, order processing, consulting services, as well as training and quality management. Scicom is committed to providing tailored solutions to clients from various industries, including telecommunications, finance, healthcare, retail, and e-commerce, among others. As a leader in the contact center outsourcing field, Scicom will continue to deliver excellent services to clients, meet evolving market demands through innovation and technological advancements, and achieve the goal of "Total Customer Delight." Our multilingual and cross-cultural teams ensure that clients receive the best support and service for their global businesses. Mission Statement: At Scicom, our mission is to enhance operational efficiency, elevate customer satisfaction, and amplify brand value for our clients through innovation and exceptional customer experiences. Vision: Our vision at Scicom is to be the premier provider of contact center outsourcing solutions globally, continuously exceeding client expectations and setting industry standards for excellence. Working Culture at Scicom: Collaboration: We foster a culture of teamwork and collaboration, valuing diverse perspectives and ideas. Innovation: We encourage innovation and creativity, constantly seeking new ways to improve processes and deliver value to our clients. Excellence: We are committed to delivering excellence in every aspect of our work, striving for continuous improvement and exceeding expectations. Integrity: We uphold the highest standards of integrity and ethical conduct in all our interactions, both internally and externally. Employee Development: We invest in the development and growth of our employees, providing opportunities for learning, advancement, and personal fulfillment. Benefits of Working at Scicom: Competitive Compensation: We offer competitive salaries and benefits packages to attract and retain top talent. Professional Development: We provide opportunities for professional development and growth, including training programs and career advancement opportunities. Work-Life Balance: We promote a healthy work-life balance, offering flexible work arrangements and supportive work environments. Global Exposure: Joining Scicom means being part of a global team, with opportunities to work with clients and colleagues from around the world. Dynamic Culture: Our dynamic and vibrant work culture fosters creativity, innovation, and collaboration, making Scicom an exciting place to work. Promotion Opportunities at Scicom: At Scicom, we are committed to the growth and development of our employees. We believe in promoting from within and providing opportunities for career advancement. Through ongoing training and mentorship programs, we empower our employees to reach their full potential and achieve their career goals. Join Us Today: Ready to take the next step in your career? Explore job opportunities at Scicom and join our team of dedicated professionals committed to delivering excellence and exceeding client expectations. Check out our job vacancies and apply now to be part of our dynamic and innovative organization.

Company Size: 500-999